Privacy Policy
Privacy Policy
ALL data and details are stored securely and WILL NOT be sold, lent or given to any other parties.
Privacy Notice
Weekend Warrior Airsoft is committed to protecting your privacy. This
notice describes how we collect and use personal information about you.
This notice applies to personal information that we collect
in connection with our websites at www.weekendwarriorairsoft.co.uk,
www.weekendwarriorsairsoft.co.uk
and our facebook page https://www.facebook.com/WeekendWarriorsAirsoft/, other
micro-sites operated by us from time to time, and our various social media
accounts (“Websites”).
This notice also applies to personal information that is
collected from you by our Customer Services team.
The data controller of your personal information collected
through the Websites is Weekend Warrior Airsoft, Data Protection Manager, 43
Market Place, Hornsea, HU18 1AP.
Please read this notice carefully to understand how and why
we are using your personal information.
1 The kind of information we may hold about you
We may collect, store, and use the following categories of
your personal information:
Personal contact details such as name, title, address, email
address and telephone number.
Date of birth.
Country and language.
Bank account, credit/debit card and payment information.
Details of purchases and transactions carried out through
the Websites and fulfilled by us.
Information submitted as part of a competition operated
through the Websites.
Information submitted as part of a survey operated through
the Websites.
Records of correspondence with you whether by telephone,
email, social media or otherwise.
Telephone call information, including call recordings, phone
number and length of call.
Gift List information.
Social media profile information, including profile name and
picture.
Details of your visits to the Websites, and information
about how your device has interacted with our Websites, including search and
browsing history, the pages accessed and links clicked.
Information collected automatically from your device,
including IP address, device type, operating system, unique device
identification numbers, browser-type, broad geographic location (e.g. country
or city-level location) and other technical information.
2 How is your personal information collected?
We collect information that you provide voluntarily. Certain
parts of our Websites may ask you to provide personal information voluntarily,
to register an account with us, to place an order with us, to subscribe to a
service from us, to subscribe to marketing communications from us, and/or to
submit enquiries to us. We also collect information that you provide
voluntarily to our Customer Services team, whether in writing or by telephone
or email.
The personal information that you are asked to provide, and
the reasons why you are asked to provide it, will be made clear to you at the
point we ask you to provide your personal information
We also collect some information automatically when you
visit the Websites. Collecting this information enables us to better understand
the visitors who come to our Websites, where they come from, and what content
on our Websites is of interest to them.
Some of this information may be collected using cookies and
similar tracking technology. We use cookies and similar tracking technology
(collectively, “Cookies”) to collect and use personal information about you,
including to serve internet-based advertising. For further information
about the types of Cookies we use, why, and how you can control Cookies, please
see our Cookie Notice.
3 Why do we collect your personal information?
The situations in which we will process your personal
information are listed below:
To create an account for you to help us provide a more
personalised service suited to meet your preferences.
To ensure that the Websites are presented in the most
effective manner for you and your device.
To send you newsletters or catalogues or provide you with
information, products or services that you request from us, or which we feel
may interest you.
To carry out our obligations arising from any contracts
entered into between you and us
To process refunds.
To interact with you and handle and respond to
communications with you.
To allow you to participate in interactive features of our
Websites and service, when you choose to do so.
To notify you about changes to our service.
To contact you and to update you in respect of any partially
complete or incomplete orders you have made.
To carry out your requests in respect of any Gift List you
may create.
To operate competitions on the Websites and communicate with
entrants.
To obtain and analyse your feedback as part of customer
surveys.
To analyse customer behaviour and purchases within the
Websites and improve the quality and relevance of our Websites to our visitors.
To facilitate the improvement and optimisation of our
services to you.
To store information about your preferences to allow us to
customise our site and newsletters according to your individual interests.
To monitor delivery and viewing of our newsletters to
facilitate the improvement and optimisation of the delivery of the newsletter
to you.
To handle any disputes which we may have with you.
To detect and/or prevent illegal or undesirable activities
within the Websites.
Training purposes.
Our legal basis for collecting and using the personal
information described above will depend on the personal information concerned
and the specific context in which we collect it, such as: (i) for the purpose
of performing a contract with you, (ii) where the processing is in our
legitimate interests and not overridden by your rights, iii) where we have your
consent to do so, or (iv) where we have a legal obligation to collect personal
information from you.
If we collect and use your personal information in reliance
on our legitimate interests (or those of any third party), this interest will
normally be for our legitimate commercial interest, to operate the Websites and
make these available to you as necessary to provide our products and services
to you, for interacting with you, responding to your queries and maintaining
good customer relations, for monitoring our communications with you, analysing
customer behaviour and purchases, undertaking and optimising marketing and
contacting you in respect of incomplete orders, operating our Gift List and
digital voucher services, obtaining customer feedback, handling disputes, staff
development and for the purposes of detecting or preventing illegal or
undesirable activities. We may have other legitimate interests and if
appropriate we will make clear to you at the relevant time what those
legitimate interests are.
If you have questions about or need further information
concerning the legal basis on which we collect and use your personal
information, please contact us (section 13)
4 What if you fail to provide personal information?
If you fail to provide certain information when requested we
may not be able to perform any contract we have entered into with you, or we
may be prevented from complying with our legal obligations.
5 What if we want to use your information for a different
purpose?
We will only use your personal information for the purposes
for which we collected it, unless we reasonably consider that we need to use it
for another reason and that reason is compatible with the original purpose. If
we need to use your personal information for an unrelated purpose, we will
notify you and will explain the legal basis which allows us to do so.
Please note that we may process your personal information
without your knowledge or consent where this is required or permitted by law.
6 How secure is your information?
We have put in place appropriate technical and
organisational measures to prevent your personal information from being
accidentally lost, used, accessed, altered or disclosed. The measures we use
are designed to provide a level of security appropriate to the risk of
processing your personal information and include:
Site access controls – only authorised personnel are able to
gain access to premises, buildings and rooms where your information is being
processed.
IT access controls – only authorised personnel are able to
gain access to your information stored electronically within our IT systems.
IT security controls – use of appropriate technology and
security measures to ensure secure storage of your information.
Policies & procedures – comprehensive data protection
and IT security policies and procedures setting out the way in which your
information must be handled by staff.
Training – delivery of ongoing data protection and IT
security training to all staff handling your information.
7 Who might we share your information with?
We may share your personal information in the situations
detailed below:
Service providers
We share your personal information with third parties who
provide services to us. The following activities all involve the processing of
personal information and are carried out by third party service providers:
website hosting, website optimization and analytics, edge caching services,
payment processing, delivery, monitoring and optimisation of checkout reminder
emails and marketing materials, customer survey services, hosting and
maintenance of customer services case management platform, maintenance of call
recording system, hosting and maintenance of social media platforms, document
and information collaboration and sharing, IT services. Further details in
respect of our third party service providers are available on request. Please
contact us (section 13) for further information.
All service providers are required to take appropriate
security measures to protect your personal information. We do not allow third
party service providers to use your information for their own purposes. We only
permit them to process your personal data for specified purposes in accordance
with our instructions.
Weekend Warrior Airsoft
We may share your personal information with other entities
in our group of companies as part of regular reporting activities on company
performance, in the context of business reorganisation or group restructuring,
or for system maintenance support.
Sale or restructure
We may share your personal information in the context of the
possible sale or restructuring of the business, provided that we inform the
buyer it must use your personal information only for the purposes disclosed in
this notice.
Law, legal rights and vital interests
We may also need to share your information with a law
enforcement body, regulator, government agency, court or other third party
where we believe disclosure is necessary (i) as a matter of applicable law,
(ii) to exercise, establish or defend our legal rights, or (iii) to protect
your vital interests or those of any person.
Consent
We may share your personal information where you have
specifically consented to such disclosure. This includes, for example,
publication of Gift Lists.
8 Do you transfer my information outside of the European
Union?
We may transfer your personal information outside the
European Economic Area (EEA). For example, our Websites are hosted on servers
within Europe and the United States of America, and our third party service
providers operate around the world. We will only transfer your personal
information outside the EEA if adequate protection measures are in place.
To ensure that your personal information does receive an adequate level of
protection outside the EEA we use the following protection measures:
Transferring to countries approved by the European
Commission
Using model contractual clauses approved by the European
Commission
Requiring companies we transfer information to in the United
States to be signed up to the EU/US Privacy Shield Framework
9 How long do we keep hold of your information?
We only retain your information for as long as necessary for
the purposes described above, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
When we have no ongoing legitimate business need to process
your personal information, we will either delete or anonymise it or, if this is
not possible (for example, because your personal information has been stored in
backup archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible.
To determine the appropriate retention period for personal
data, we consider the amount, nature, and sensitivity of the personal data, the
potential risk of harm from unauthorised use or disclosure of your personal
data, the purposes for which it has been processed, and whether we can achieve
those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal
information so that it can no longer be associated with you, in which case we
may use such information without further notice to you.
10 What are your rights in connection with your personal
information?
Under certain circumstances, by law you have the right to:
Request access to a copy of the personal information we hold
about you
Request correction of any incomplete or inaccurate
information we hold about you
Request erasure of information where there is no good reason
for continued processing
Object to processing of your information where we are
relying on a legitimate interest to process your information.
Where we are processing your information for a particular
purpose based on your consent, you have the right to withdraw your consent at
any time.
Request restriction to suspend our processing of your
personal information.
Request transfer of your personal information to another
party which you have provided to us.
Opt out of marketing communications which we send you at any
time.
If you want to exercise any of these rights please contact
us (section 13).
You will not have to pay a fee to exercise any of your
rights, however we may charge a reasonable fee if your request is unfounded or
excessive. Alternatively, we may refuse to comply with the request in such
circumstances.
Please note that we may need to request information from you
to confirm your identity and establish your entitlement to these rights.
If you are not satisfied with our processing of your
personal information, you also have the right to make a complaint to the
relevant supervisory authority. Please see here for
the relevant contact details.
11 What we ask of you?
It is important that the personal information we hold about
you is accurate and current. Please contact us (section 13) immediately and
inform us of any changes to the personal information which we hold about you.
If you provide us with information about another person
(e.g. gift recipient), you confirm that you have informed them of our identity,
the purposes for which their personal data will be processed, and that you have
obtained their permission to such processing by us.
12 Change to this privacy notice
We may update this notice from time to time. When we update
this notice, we will take appropriate measures to inform you, consistent with
the significance of the changes. We will obtain your consent to any
material changes if and where this is required by law.
You can see when this notice was last updated by checking
the date displayed at the top of this notice.
13 Contact us
This notice is overseen by the Data Protection Manager of
the Games Workshop group. If you have any questions, complaints or requests
please make contact with our Data Protection Manager by email: Main@weekendwarriorairsoft.co.uk
with the subject title of DPM